RETURN POLICY
Thank you for your purchase
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to zus for store credit only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at transformercar.uae@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Transformer General Trading
Attn: ReturnsRMA #Mussafah M3
Abu Dhabi, United Arab Emirates
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return.
EXCEPTIONS
The following items cannot be returned:
● Non-faulty items ● Non-defective ● Installed outside
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 25% restocking fee will be charged for all returns. ● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: 02-8848381 transformercar.uae@gmail.com